Rossy Bakery And Events

Effective Date: 25 January 2026

Thank you for choosing Rossy Bakery And Events. This Refund and Returns Policy explains the circumstances under which refunds or returns may be provided for our bakery products and event services.

Bakery Products

Returns

Due to the perishable nature of bakery items, returns are not accepted once an order has been delivered or collected.

Refunds

Refunds may be considered only under the following circumstances:

  • You received the wrong item
  • The product was damaged or defective at the time of delivery
  • The order was incomplete

All refund requests must be made within 24 hours of delivery or pickup, with clear evidence (such as photos).

Event Services

Cancellations

For event-related services, cancellation terms will be communicated at the time of booking. Refund eligibility depends on:

  • The type of service booked
  • The notice period provided before cancellation

Some deposits may be non-refundable.

Payment Refund Process

If a refund is approved:

  • Refunds will be processed using the original payment method
  • Processing time may vary depending on your bank or payment provider
  • Any third-party transaction fees are non-refundable

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after order confirmation
  • Incorrect delivery details provided by the customer
  • Failure to be available to receive the order
  • Delays caused by factors beyond our control

Contact Us

If you have questions or wish to request a refund, please contact us:

Rossy Bakery And Events
📧 Email: info@rossybakeryandevents.com
📞 Phone: +234 906 743 0679

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